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Refunds & Returns

Returns & Refunds

If you’re not delighted with your purchase, we’re not happy as well as we will make it right. You could return your product at any kind of JGS Jewelers shop for as much as 60 days of purchase or exchange it within 90 days. Watches may be returned or exchanged within Thirty Days. We could provide refunds from jewelgiftstore.com, however exchanges have to be done at a JG store.

Watches that have not been special bought and devices can be returned if they’re unworn or unaltered, and have to be come with by the initial product packaging, instructions and also warranty info to a JG shop or Kay.com within Thirty Day of purchase. Once again, exchanges can only be done at a JG shop.
You cannot return or trade custom-made goods, course rings, special-ordered watches or any individualized engraved merchandise.

Preparing Your Return

To return a delivered item to Jewelgiftstore.com, please comply with these steps (they’re also on your packing slip).

  • Indicate the reason for your return in the Return Factor column on the packaging slide beside the thing you’re returning.
  • Consist of the packaging slip as well as all original papers in the plan.
  • Place the pre-printed return tag on the center of package, and the pre-printed return address tag on the leading left corner of package.
  • Ship your plan pre-paid and also insured for the complete purchase cost.
  • Your packaging slip MUST go along with the return.
  • All returns will certainly be examined by our Quality control group before we can refine a reimbursement.
    We’ll attribute your original payment method, excluding distribution charges, within three weeks of obtaining your return.

Jewelgiftstore.com isn’t responsible for product that’s not gotten or not returned according to these terms.

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Questions regarding your order? Email us or call 800-800-8000.